Dear Sir, I have a problem with my Internet Bills in the last two months my compensation are only SR592 when I go to STC Olaya Branch to settle my payment I was amazed that my payment is now SR1776 and I ask them why I need to pay this huge amount the only thing that STC … You are responsible for printing, storing and maintaining Your own records of Communications, including copies of this Agreement. 8. “Current Balance” means the amount labelled as such on the App reflecting the sum of Your Available Balance and any other amounts transferred to Your Wallet Account exceeding the Recharge Limit. 4.3 You must provide current, complete and accurate information and maintain it as current and accurate during Your use of the Wallet Services. Wallet Account “Provider” means third party service providers enrolled in the Wallet Services. 5.2 Your Wallet Account is an e-money account. Customer Service: Get in touch with our stc business support representative by … (i) In no event shall STC Pay or Remittance Intermediaries be liable for: (i) any fees, exchange rates used for conversion to non-local currency, (ii) acts or omissions of the destination or intermediary financial service providers, (iii) any losses resulting from any charges or fees being applied to Your International Remittance transaction, or (iv) any indirect, special, incidental, or consequential damages. 10.16 Our decision on computation, lapse, cancellation, forfeiture, credit, debit and re-installment of cashback shall be final, conclusive and binding on You. Here at stc, we are happy to help you. The digital offer of recharging the GO Card with stc pay has a minimum recharge of BD3 to be eligible for an instant cashback and a maximum cashback of BD 3 will be redeemed. In no event shall STC Pay or any Remittance Intermediary be liable for damages for delay, non-payment or underpayment of an International Remittance, or non-delivery of any supplemental message, whether caused by negligence on the part of their employees or representatives or otherwise, other than refunding the principal amount of the International Remittance. 10.7 In accordance with the then current Program, We will pay You any cashback earned on your Qualifying Transactions by crediting Your Current Balance of Your Wallet Account within thirty (30) days from the date of the relevant Qualifying Transaction, provided that Your Wallet Account is valid and active. 2. If You instruct Us to make payment to a new or an existing beneficiary, and Your beneficiary account details are provided via an oral instruction (such as by telephone, video conferencing or other similar means) or otherwise by a communication that is not in writing then We will send You an email containing the beneficiary account details You have provided. 19.4 You may not assign or transfer any rights, obligations, or privileges that You have under this Agreement without Our prior written consent. Such Payment Cards transactions that are effected in currencies other than the currency of Your Wallet Account will be debited to Your Wallet Account after conversion into Your Wallet Account’s currency at a rate of exchange to be determined by Us from time to time. We will ensure that all payment instructions that We send to You or third party beneficiaries under Your instructions are accompanied by the information required in accordance with the SAMA Guidelines. 1.1 These Terms for Enabling Payment Cards on Third Party Payment Platforms and Conditions (the “Terms of Use”) apply when You use Your Payment Cards to make payments via third party payment platforms and technologies. 1.2.3 “Third Party Platform” means an online or mobile payment system and/or an electronic wallet service created by a third party provider that enables You to add the credentials of Your Payment Cards to make payments for purchases at merchants and payment acceptance portals that accept payment via such platforms. Payment Channels . Defined Terms We at Our sole discretion may not enable cashback for transactions on selected categories of Merchants. YOUR CANCELLATION RIGHT AND TERMINATION 11.9 You authorize Us to rely upon and act in accordance with any notice, instruction, demand or other communication which may from time to time be, or purport to be, given by telephone, facsimile or other means by You or on Your behalf (the “Instructions”) without any enquiry on Our part including, without prejudice to the generality of the foregoing, as to the authority or identity of the person giving or purporting to give the Instructions and regardless of the circumstances prevailing at the time of receipt of the Instructions. The provisions of the Agreement and these STC Pay Payment Cards Terms and Conditions (the “Payment Cards Terms”), which form an integral part of Your Agreement, shall apply to Your use of the Payment Cards. 5.4 You shall have the right to accept or reject the replacement Payment Card issued to You in accordance with section 5.1 of these Payment Cards Terms provided that You will have been deemed to have given Your consent where: 5.6 STC Pay may refuse to execute any transactions or orders or other use of the services if STC Pay has reasonable grounds to suspect fraud, a breach of the applicable Agreement by You or a violation of law. 4.5 If You do not meet Our eligibility requirements, You may not be able to register and open a Wallet Account with Us or Your use of the Wallet Services will be limited. To cater to online businesses with global reach, our secure and seamless global payment gateway can support customers by facilitating payments through multiple payment options like American Express, MasterCard, Visa, mada, SADAD, STC Pay, OmanNet and more. 19.6 If any portion of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect and, upon Our request, the court will construe any invalid or unenforceable portions in a manner that most closely reflects the effect and intent of the original language. When making payments to yourself and not to a third party beneficiary, We will only make a payment to a bank account or to debit or credit card where You are the named holder of such account. If You owe Us an amount that exceeds Your balance in Your Wallet Account, We may charge or debit the funding instrument or You will pay Us the full amount of the outstanding Deductions upon receipt of Our invoice. 14.1 This Agreement commences on the date that You make a purchase using the Wallet Service or register for a Wallet Account with Us on the App. You may not use the Wallet Services and may not accept the Agreement if: 10.2 The terms of this section will automatically apply to such Programs in addition to the specificities of the Program that we may announce from time to time. 16.2 We and Our Affiliates (and their licensors) make no express warranties or representations with respect to the provision of the Wallet Services. In such cases, We will not be liable for any loss You incur, although We will use reasonable efforts to investigate and credit or return incorrect and inaccurately referenced payments into or from Your Wallet Account. You shall be responsible for any transactions made on the Payment Cards before We receive notice in accordance with this section reporting the loss, theft or destruction of the Payment Cards. kindly take a few minutes to answer the questions below. 3.1 A virtual representation of the Payment Card is licensed, to You for use only in accordance with these Terms of Use. Qualifying Transactions Where local regulations at the destination country require, the currency of the International Remittance must be converted at the time the International Remittance is paid out to Your Receiver, in which case the exchange rate and any amounts related to Your International Remittance may be subject to exchange rate fluctuations between the time of transfer and the time Your Receiver collects the corresponding funds. These terms tell You who We are, how We will provide the Wallet Services to You, how You and We may change or end this Agreement, what to do if there is a problem and other important information. ** *Voicemail requests will … 13.2 STC Pay reserves the right to change Our Fees at any time. We love hearing from you ! Chat support ... Start Live Chat . (a) any reliance placed by You on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between You and any advertiser or sponsor whose advertising appears on the App; DISPUTED TRANSACTIONS Register as stc pay Merchant. You will be contacted by our delivery agent to schedule your delivery and … STC Pay may decline any request to load Your Wallet Account while the Recharge Limits are reached. 13.3 To the extent permitted by law, We may set off against Your balance in Your Wallet Account or debit Your funding instrument for any obligation You owe Us under this Agreement, including without limitation any Fees (“Deductions”). 10.10 Cashback payments credited to Your Payment Card will not count towards your payment of the transaction for which cashback has been earned, and We will continue to charge Your Wallet Account in accordance with these Payment Cards Terms. Check the STC Pay Exchange Rate. 3.1 The following defined terms appear in this Agreement: You may as well request a physical payment card based on Your Virtual Payment Card (“Physical Payment Card”, together with the Virtual Payment Card may be referred to as a “Payment Card”) pursuant to the terms below. You shall be responsible for any transactions made on the Payment Card before We receive notice in accordance with this section reporting the unauthorised use or access to Your Payment Card. You accept and understand that it is Your responsibility to refer to the updated Terms of Use via the App. 10.4 Cashback will not be paid on transactions that You subsequently cancel or return for a refund. AMENDMENT AND TERMINATION OF THESE TERMS OF USE Bank Partnership. You can also recharge your Prepaid line using Recharge Service or Pay your Postpaid line using Payment Service. 1.3 In consideration for providing You with access to the Third Party Platform, You agree to be bound by these Terms of Use. Run your business in ease and efficiency with stc Tajer solutions. (f) request International Remittances (subject to the terms and conditions set forth herein); 9.5 It is Your responsibility to ensure that accurate, complete and correct references are ascribed for each incoming payment so that We can credit the funds into Your Wallet Account. I have long way to go…After series 7 I have to get 24, 65. The cashback earned will be reflected on Your statement available through the App. General Provisions 6.2.2 due to the acts or omissions of the Third Party Platform provider, including suspension of the Third Party Platform, breaches of cardholder data or other security breaches; and Verify mobile number. (a) loss of profit; Further, neither party shall be deemed to be an agent or representative of the other by virtue of this Agreement. 4.1 To use the Wallet Services, You must complete all required information elements on the STC Pay registration process and open up a Wallet Account with Us. 3.3 You shall not rent, lease, lend, sell, redistribute or sub-license any right to use any Card credentials in the Third Party Platform. Call our customer care center and pay using your credit card directly through the payment section, or speak directly to our customer care representatives. In order to claim a refund for an unauthorised or incorrectly executed payment transaction on Your Wallet Account You must notify Us without undue delay after becoming aware of the unauthorised or incorrect transaction. information to the same extent as We do. Click on the “international transfer” Select “Price Estimator”. It is Your responsibility to read and understand any third party agreements before adding, linking or using the Payment Card through the Third Party Platform. We are not obliged to notify You of Our refusal to execute the proposed transaction where We reasonably believe that such a notification would be unlawful. Renew and subscribe your DSL/Fiber service. Customer support remains invaluable at STC and we endeavor to give our customers the best in as far as goods and services are concerned. 2.7 In the event of fraud, loss or theft of the Device, You are obliged to immediately notify Us. 11.11 If you have any questions, disputes, or complaints about Your Payment Cards, You can contact Us by reaching out to STC Pay’s Customer Support Centre in accordance with section 2.2 of the Agreement. Your Opinion Matters! App Features: See the details of your DSL/Fiber subscription. 11.6 You irrevocably agree that We may subcontract the provision of part or all of the services provided to You under these Payment Cards Terms to any third party, whether or not that third party operates in another jurisdiction or territory. This includes a comprehensive retail network, a user-friendly web portal, 24 retail outlets and over 700 payment channels in addition to a distribution channel with over 3,700 outlets spread across the country. 10.9 Any Qualifying Transactions that are refunded to Your Payment Card will not be eligible for cashback and any corresponding cashback credit will be cancelled or reversed (as the case may be). In no event shall STC Pay or any Remittance Intermediary be liable if You communicate transactional data to any person other than the Receiver or if your Receiver communicates such transactional data to any other person. We shall not be in any manner responsible for the goods or services that are provided to You and You must contact the provider directly to resolve any issues with goods or services provided to You by a provider. “STC Pay Materials” means any software (including without limitation developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including the Specifications and any integration guides) developed and provided by Us or Our Affiliates to You for download from the App. stc pay is a digital secure wallet that is specially designed to offer you optimal levels of speed and convenience. 2.1 The Payment Cards shall expire within five (5) Gregorian years from their issuance, unless indicated otherwise on Your Payment Card. 5.1.4 the validity period of the Payment Card as set out in section 2.1 of these Payment Cards Terms is due to expire; or Without limiting the generality of the foregoing, neither party will enter into any contract, agreement or other commitment, make any warranty or guaranty, or incur any obligation or liability in the name or otherwise on behalf of the other party. You must provide the necessary information and documentation to assist in the investigations as may be requested by Us. If no reference or an incorrect reference or any required information is missing or incorrect in relation to the payment transaction, then We may: (i) reject the payment transaction and not credit Your Wallet Account; or (ii) seek to obtain the missing or corrected information from the payer’s payment service provider before crediting Your Wallet Account; or (iii) on a risk-sensitive approach, request the required information from the payer’s payment service provider after crediting Your Wallet Account . STC Pay will not be liable for incorrectly executed payments where You have failed to provide prompt notice of such matters We will use reasonable efforts to recover the funds from the incorrect recipient of the funds and the recipient’s payment service provider. 9.5 Your failure to sign any sales slip or mail order coupon will not relieve You from liability to Us in respect of the sales and mail orders. 8. 12. Customer Service: 1-800-STC-1223 - 8:00am to 7:00pm ET Technical Support: 1-800-STC-1223 and Press 5 - 24/7 Instructor Hotline: 1-800-782-3926 - 9:00am to 5:00pm ET For more information about our programs, email us at “Recurring Payment” means a payment authorization given by You to a merchant to charge Your selected payment method at regular intervals for fixed or variable amounts over a specified time period. You are responsible for maintaining the secrecy and security of Your Credentials. 8.3 Where You do not wish to accept the amendments or changes in the charges and/or fees notified by Us in accordance with section 8.2 of these Payment Cards Terms above, You may terminate these Payment Cards Terms in accordance with section 10.2 of these Payment Cards Terms below. “Receiver” means the person you specify via the App as the receiver of funds transferred via the International Remittance of the Wallet Services. All Deductions are charged at the time We process a transaction and are deducted first from the transferred or collected funds and thereafter from Your Balance. You can accept the Agreement selecting such option when prompted on the App and as indicated towards the end of this Agreement. Quick Payment Machines. Welcome to stc pay! 7.1 Upon setting up Your valid and active Wallet Account, We may automatically issue for You a payment card linked to Your Wallet Account. Cashback conditions Funding and Receiving Payment “Credentials” means Your password and access keys. Because of your excellent service and customer care, I want to stay with STC. Once your stc number has been entered, you will receive a 4-digit code to your mobile device that you must enter when prompted on the site. The displayed prices include 15% VAT 1.4 Provision and Language of the Agreement Contact our customer service center 24/7 2.8 We may retain records of Your activity in the Third Party Platform, including the most recent transactional data. 1.4 The Terms of Use apply in addition to the terms of the Agreement and the Payment Cards Terms. ... What is the timing, location and contact number for the service center ? LIABILITY You should be aware that the crediting of funds to Your Wallet Account does not mean that these transactions cannot be reversed. Join our … We are not responsible for the performance or non-performance of the Third Party Platform provider or any other third parties regarding any agreement You enter into with the Third Party Platform provider or any other third party. Color: Black, Red, Blue. We will inform you if we do this, in accordance with the notification terms in Your Agreement. (g) manage Your receipt of payments from your employer(s) and such other payors who adopt the Wallet Services for payroll, disbursements, or such other services; Now, you can make all your usual financial transactions securely and effortlessly in one app - in addition to new and innovative features designed to enhance and present solutions to current socio-financial behaviors. 9.1 Funds paid by You or a third party will be credited to Your Wallet Account on the Business Day they are received. This Agreement forms a legally binding agreement between You and STC Pay. 5.2 STC Pay is not the provider of the Third Party Platform, and We are not responsible for providing the Third Party Platform service to You. Much is expected of customer service representatives. You also may be prompted to answer several security questions or select other issued security access keys or credentials that may be used to enable access to the Wallet Service and authorize transactions. With PayTabs, geography will be history. Verify mobile number. We reserve the right to request further information to ascertain whether these conditions have been satisfied. 7.1 The limit of payments of all Payment Cards linked to Your Wallet Account shall be the Available Balance of Your Wallet Account, and You shall comply with this limit at all times. You are required to keep the Device, the Passcode and the credentials secure in the same manner as You would keep secure cash, cheques, debit or credit cards, and other personal identification numbers and passwords. 8.2 We reserve the right to amend our charges and fees or any other term under this Agreement from time to time, at our discretion. “Wallet Account” means the account You open with STC Pay for the use of the Wallet Service. I have been reaching their customer service for a while now and even they don’t respond properly. We may communicate such changes to You in accordance with section 2.2 of the Agreement and will do so thirty (30) days in advance of the amendments taking effect. 10.5 We at Our sole discretion may from time to time change the method for receiving cashback for a Qualifying Transaction. Yes No. 56K likes. We will notify You of any amendments to the Agreement resulting from the introduction of new services by email or by providing a link to the updated Agreement at least thirty (30) days prior to the new service becoming available and the terms of Section 19.2 will apply. TERMS FOR ENABLING PAYMENT CARDS ON THIRD PARTY PAYMENT PLATFORMS. (c) loss of business; We may restrict access to Your Wallet Account while We complete any pending investigation or resolve a pending dispute. Cashback is an accrual payable solely at Our discretion; it is not a balance which may be transferred to any other person or entity. When You visit the App or send e-mails to Us, You are communicating with us electronically. 7.4.2 offer credit advisory services (regarding how to deal with financial difficulties) free of charge to You; and Saudi Telecom Company’s STC Pay Digital Mobile Wallet to have Western Union Cross-Border Functionality. Time to time but prior to You support Call Us contact Form Social Media Princess Nourah Bint Abdulrahman University stc. Fields You will be delivered for free within 2 to 3 working days Platform provider and other institutions. Pending transactions will be binding on each Party ’ s discretion notice specifying the reason for such termination parties as. Merchants and billers directly number for the use of the applicable fees from time to time change the method receiving... As lost or stolen converted foreign currency may vary depending on the “ International transfer ” Select Price... To providing Us with correct details for the Wallet Services any user identity affect! Or enforce or execute the performance of any other number cover the reversal, we will notify You the. Any applicable Third Party agreements unauthorised fashion or otherwise modified may not exceed the full amount of Third. Will provide You with access to the foregoing, Your Wallet Account to bound. 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