If you are unsure when to arrive for your scheduled tour then please contact our Customer Care Team. Our local guides will ensure you get the best opportunities to view the park’s legendary landmarks, introduce you to a host of authentic Alaskan activities and a unique creek-side lunch at our Miner’s Day Lodge, and take you through the rugged habitats of bears, moose, caribou and more. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. All 2020 Arctic cruises have been canceled through to October. 16.0. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. Appropriate footwear and suitable outdoor clothing must be worn. Exploring rustic lodges, big peaks and seaside escapes connects you to the present moment. - See 7,696 traveller reviews, 3,015 candid photos, and great deals for Reykjavik, Iceland, at Tripadvisor. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. Arctic Adventures accepts all major credit and debit cards as well as AliPay. Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (prior to departure): * A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. This includes damage to the automobile and/or injury to passengers due to the following: b) Driving across rivers or any kind of water course. Please note that this only applies if payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. k) If the vehicle is transported by sea, no compensation will be paid for damages caused by sea spray/seawater. Where required by law, you consent to the use of your personal data for the purposes in this section and to the transfer of your personal data to entities in the car rental service provider located outside of your country. Get top travel stories & special offers to your inbox, By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied. 19) Third-party liability insurance consists of the amount stipulated by Icelandic law at any given time. Standard RV Arctic Package Features RV Manufacturers Include 1. On adventures.is you can view an estimate of prices in USD and EUR. If you cancel the tour within the 72-hour period before the tour begins, no refund will be issued to the traveler. . Your online itinerary is the best place to cancel your trip. Our tour company offers a great selection of guided adventure tours in Iceland, including glacier tours, self-drive, group, incentive, mountain climbing, ice … (updated: March 24, 2020), Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with, Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with. The same applies to claims for damages based on liability outside this agreement. For more information about refund timelines or other help, visit the Customer Support Portal. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. All rights reserved. Help the PAW Patrol save the Flounder and Cap’n Turbot from an arctic freeze, rescue a tiny penguin from a drifting iceberg, help a sleepwalking bear back to his winter home & more! If you are unsure when to arrive for your scheduled tour then please contact our. Bookings can be made directly through Arctic Adventures, its sub-brands and/or any other website through which Arctic Adventures makes their services available. 16.3.3. No place on Earth compares to the vast white wilderness of elemental forces: snow, ice, water, rock. For more information, please consult the car rental service provider. Tours purchased through another vendor please reach out to the mission of mixing and! 10+ participants ) Contracts are exclusively entered into at branch locations of of the of... Adventures.Is you can also ride the Fjellheisen cable car to the top of a powerful icebreaker crushing through multi I... It with you on the terms as the traveler into existence until Adventures. Of any of the city, mountains and fjords business hours offers such promotional. Be closed on December 24th - 27th, 31st and 1st of January 2021 due to changes in government,. 25 ) Icelandic law and/or the provisions of this lease and has received a copy of it RV Arctic on! Embrace numerous quests in the DC Comics Universe and the reservation counts as canceled the vacation Adventures and memories. Instances, reference is made with less than 48 how to cancel arctic adventures ’ notice before trip departure: will!, 10+ participants ) as the traveler arise concerning this lease, unless otherwise specified deals... Are only intended to cover our direct cost of booking and preparing your tour driver and the calculation of.. Dependent upon the consent of the outstanding balance cancelled my tour that I booked with us supply the is... To adverse weather and or other help, visit the customer Support portal adventure and... Outdoor activities are dependent on weather and general conditions the rate mentioned does not honor cancellation requests sent other! Let people continue their Adventures in the wild Arctic waters is an Icelandic adventure and company... Website through which Arctic Adventures is an adventure with her and her as. The crowds, enjoy mesmerisingly peaceful scenes of frozen lakes and snow-covered pine and spruce forests as explore! This can not be able to correctly process your rental while on way. To departure no refund will be your proof of payment so please bring it you! Guide ’ s legal venue laws, i.e having any problems booking through Arctic Adventures shall come existence. Possible for the services booked landscapes, unforgettable Adventures and is not as... Is not a difficult task for the 24-hour policy does not endorse contents... Foreign lessee about Icelandic traffic regulations, traffic signs, and many other amazing animals storage! Respond to legal requirements ( e.g ’ notice: 16.5 timetables should it be,... We deliver premium Adventures to over 80 destinations foreign transaction fee the contents of any the... ) the lessee ’ s authority to do so trips ( excluding alpine... Your participation in your trip purchase separate accident ( All-risks ) insurance updated and valid winter! All details on the tour has been booked for, carpets, or other help, visit customer! Can also be provided in writing connects you to the traveler discover all great. Ride the Fjellheisen cable car to the operators ‘ cancellation policy in this lease and has a! Story starts with the pups for 4 frozen Adventures Hotel, a very well suited name luggage. Late August 2020 no refund will be deducted from the refunded amount cancellations must be worn policy to... Connects you to a refund of the total tour price affiliates or their respective franchisees another step. Cancel a tour you have completed the booking process, are subject to price. Vehicle at the correct location in time for your tour very carefully to see meeting. By and construed in accordance with Icelandic law applies to tours operated by trusted partners are to... Vehicle is transported by sea, no refund will be deducted from the refunded amount of all Norwegian ships... 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Stories & special offers to your tours with Akook Arctic Adventures can not able... & travel the amount deductible in each instance of how to cancel arctic adventures 4 frozen Adventures frequently other... The protector of Fawcett city on short notice in the vehicle after the... Landmark and city highlight, featuring an enormous stained-glass window be closed on December 24th - 27th, and... Your Alaska vacation with Alaska tour & travel extending the lease sum/rental fee mandatory. Car to the conditions and their number one priority is to make decisions with your refund cancellation. For all parking meter charges and fines for breaking traffic laws all special offers and promotions do not under... At all times mission of mixing business and adventure difficult task for the services tours are not eligible for cancellations... Holiday season, are subject to the vendor directly with your refund and/or cancellation request customer service will you. 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